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FAQs

About Shopping Process:

Do you ship Internationally?
Yes, we do ship Worldwide! We use international express as DHL,UPS,FEDEX and EMS accordingly.
How long does shipping usually take?
Shipping times always vary depending on where abouts you are. International shipping usually take 4-7 working days, on rare occasions it can take up to 2 weeks. Detail shipping time you may refer How To Buy page.Thanks for understanding.
What kind of payment do you accept?
For your convenience, we accept Paypal, Western Union, T/T.
How to order from your shop?
You can order here safely and simply. The simple shopping process you may refer How To Buy page.
Is it safe to buy from your shop?
Surely it is safe to buy here. We have our own stores in Guangzhou City for years. This website is SSL certificated with all your rights are protected!
Can i get my money back if i want to return goods?
Surely you can get your money back if goods were returned, please click to know our Refund Policy.

About Hair Products of Queen Weave Hair :

How many pieces of Hair Weave for one head?
Normally, it depends on your own discretion. However, we recommend that for :
Lenght(Inch) 10"~14" 16"~22" 24"~28" 30"~40"
One Standard Head(Bundle) 3 3 4 4~5
How Many Bundles Should I Purchase?
Can the hair be ironed, straightened or curled?
Treat the hair as if it is your own. Use a flat iron, straightener or tongs when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Can i dye color on the hair?
Yes.The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We recommend to dye darker, not lighter since the hair extension has been processed and colored, it is difficult to fade the original color. Improper dying will ruin the hair.
How long does the hair last?
All hair in our shop is 100% virgin human hair, which can last for over one year depending on how you mantain it. Treat it like your own hair and take very good care of it to last longer.
What kind of hair care products should I use?
Treat this hair just as if it was your own hair.
  1. Use good quality shampoo and hair conditioner to care the hair; It is important to keep the hair soft and shiny.
  2. You should use gel or spray styling products to keep the hair style.
  3. Olive oil will be a good choice to keep the hair healthy.
How to distinguish human hair from synthetic hair?
Human hair has natural protein. It is easy to tell by burning and smelling: Humanhair will be ash after burned, which will go away after pinching, will smell foul. When burning, the human hair will show white smoke. While synthetic hair will be a sticky ball after burning and will show black smoke.Moreover, human hair may have very few gray hair and split ends. It is normal and not a quality problem.
Why are my hair extensions getting tangled?
Your hair extensions can tangle due to dryness, oil and dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily. Make sure to wash and condition you hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.
Why do the waves get down after several times?
Because it is full cuticle Virgin Remy Hair without any chemical treatment, all the curls and waves are made by steam processing, the shape will not be kept as long as the chemical treatment one, but this full cuticle Virgin Remy Hair can be used for a very long time and it is healthy since all the cuticles in the hair are in the same direction, while the chemical treatment hair can not be used as long as full cuticle Virgin Remy Hair, but the shape can keep longer and might hurt your health.
Why the colors of hair extensions do not seems exactly as the pictures show or description says?
Different monitors have different displays, so the same color number may have a little difference. You could dye the hair if you need different color.
What will I be charged for shipping?
Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when placing your order.
How long will it take for my item to reach me?
Please note that business days, excluding Saturday, Sunday and Public Holidays, are calculated in terms of delivery period. In general, it takes about 3-5 business days for delivery.
How can I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier' website.
What should I do if my shipment never arrives?
Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please contact us.
How do I ship items to a different address?
During our checkout process, please specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to address.